Level 2 (In addition to Level 1)
Some items can be done remotely.
Implement needed software and operating system updates and security patches. (.75 – 1 hours)
Perform needed maintenance issues such as DEFRAG and SCANDISK. (.50 - .75 hours)
Clean registry (Windows Central Nervous System) to improve performance. (.50 - .75 hours)
Update or install needed virus protection. Varies depending on virus software already installed or newly installed.
(.75 - 1 hours)
Upgrade hardware needed to make older equipment work better or to vendor requirements.
Example: Add memory, hard drive, network cards, modems. (Time required varies by hardware and complexity.)
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